RETURNS:
In order to ensure an efficient return experience, RETURN REQUESTS must be made within the first 5 days of order received.
You will need an RA # which will be emailed to you once you complete the steps at our user friendly Returns Link HERE.
You may choose to have a return label emailed to you, the cost of this label will be deducted off your final refund, or you may select the option to create your own label. A follow up email will be sent to you within 1-2 days with instructions based upon your selection. (Current USPS rate is approx $7.74/lb)
All current season full priced Merchandise may be Returned if they are unworn and tags are still attached. Items must be back in our office within 10 days from the day your order was delivered. NO EXCEPTIONS. (For example if your order was delivered on January 1, it would need to be be the Returns Dept hands by January 11 latest).
A 10% restocking fee applies to all returns unless the customer is returning because they have ordered a different size (we will verify the new order on our system).
CLICK HERE to initiate a RETURN REQUEST
If a return is received outside of the 10 day time frame, we will contact the customer to offer to send item back at their expense or mark item as abandoned.
ALL SALE ITEMS, COUPON SALE DAYS, & UNDERGARMENTS ARE FINAL PURCHASE and are therefore not eligible to be Returned/Refunded/Exchanged.
___________________________________________
Extra Info:
If an order ships in Multiple Shipments, please make sure to still request any necessary return ASAP within the 10 day period - however you may request to wait to receive your full order before sending back your return.
Once a Return is received, Mia Mod will inspect your item and will only refund/exchange if item has not been worn or damaged.
WE DO NOT PAY FOR RETURN SHIPPING and we do not refund Shipping Costs.
If the bulk of an order, or a complete order is returned, there will be a 15% restocking fee.
ORDER CANCELLATIONS: Orders may be cancelled any time prior to shipping No Questions Asked.
There are times when Mia Mod is unable to fulfill certain items for different reasons. In this instance, an email will be sent out as soon as possible to notify the customer and offer an exchange or full refund.
ALL CUSTOM ORDERS ARE NON RETURNABLE when a customer requests a certain item to be ordered in that is not a stock item it is a "Custom Order" and cannot be returned or exchanged under any circumstances.
DAMAGES ETC: We do our best to inspect all pieces prior to shipping but there is such a thing as human error, therefore we ask that you inspect your item/s upon receipt. We will gladly replace your unopened, unworn, damaged goods along with a prepaid return envelope if we are notified within 5 days of receipt of item/s.
STORE CREDITS: Are valid from 90 days of issue And are redeemable in the format of a coupon code consisting of Customer’s initials plus the numeric portion of their order #.
Occasionally, if a customer has made several orders and then returned entire orders, their Account Status will be changed and all purchases will be marked as Final Sale or Exchange for same item but different size only. Customers will be notified before hand.
RETURNED MAIL: When items are returned to our facility for undeliverable reasons such as incorrect address, the customer may choose to be invoiced $6 for the package to be re sent first class mail or $8 for the package to be sent priority mail. Alternatively, customer may choose to receive a refund minus our shipping costs on their order.
IN PERSON PURCHASES:
Brick and Mortar (physical Store) locations stocking MIA MOD clothing are affiliates and are therefore a separate entity to our online store. Whereas pricing and items may be similar, they may also vary per item. Online prices do not need to be matched with Brick and Mortar prices.
Any item purchased online may not be returned or exchanged in a Brick & Mortar location. Any item purchased at a B&M location may not be returned or exchanged via MiaMod.com. Please adhere to the Return Process of your local Store.
All Brick and Mortar locations reserve the right to charge their appropriate State Sales Tax.
EXTRA FABRIC?:
Yes We Can! On MOST styles. CLICK for more info!